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Implementation Advisor

1 month ago


Chester, United Kingdom Bank of America Full time
Job Title: Implementation Advisor Job Overview: At Bank of America, we are committed to helping our clients achieve their financial goals through the power of every connection. As an Implementation Advisor, you will play a critical role in delivering exceptional client experiences and driving responsible growth. Key Responsibilities: * Manage complex client implementations end-to-end across all cash management solutions * Work closely with clients to agree delivery times, communicate throughout the project, and resolve all issues * Provide a professional and tailored approach to meet the needs of all clients * Manage conference calls with clients and internal stakeholders * Coordinate all elements of relevant KYC and Legal documentation required to facilitate client onboarding * Keep stakeholders updated on the progress of the onboarding and highlight any related issues or delays * Connect with internal teams to manage onboarding and ensure that strict timelines are met for clients * Complete relevant product & service setups within systems, logging all relevant documentation/emails within a central repository to demonstrate an audit trail Requirements: * Highly organized individual with excellent project management skills * Excellent customer service skills and ability to build relationships with clients and internal stakeholders * Excellent oral and written communication skills * Ability to work in a fast-paced and high-volume environment Preferred Skills: * Project management qualifications (i.e. PRINCE2, PMP) * Prior experience gained within financial services or investment banking, with exposure to onboarding/KYC of new clients and products * Experience within Cash Management or an equivalent field * Fluency in European Languages, especially French Benefits of Working at Bank of America: * Private healthcare for you and your family, plus an annual health screen * Competitive pension plan, life assurance, and group income protection cover * 20 days of back-up childcare and 20 days of back-up adult care per annum * Ability to change your core benefits and select a variety of flexible benefits to suit your personal circumstances * Use of a flex fund to use towards benefits * Access to an emotional wellbeing helpline, mental health first aiders, and virtual GP services * Opportunity to donate to charities of your choice directly through payroll and the bank will match your contribution * Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland's most iconic cultural institutions * Opportunity to give back to your community, develop new skills, and work with new groups of people by volunteering in your local area Code of Conduct: Good conduct and sound judgment are crucial to our long-term success. It's essential that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mindset are the cornerstones of our Code of Conduct and are at the heart of managing risk well. Equal Opportunities Employer: We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications, and experience. Accessibility: We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.