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Client Service Advisor
2 months ago
We are seeking a highly skilled Client Service Advisor to join our team at Aon. As a key member of our commercial risk team, you will be responsible for providing exceptional client service and risk solutions to businesses across various sectors in the UK.
Key Responsibilities- Provide tailored risk solutions to clients, ensuring the highest level of service and technical expertise.
- Liaise with client management teams to understand client business and insurance requirements, contributing to the formulation of their Service Plan.
- Attend client meetings and visits, such as pre-renewal and renewal meetings, or supporting on insurer surveys.
- Identify potential improvements in client risk & insurance programme design and make recommendations to the Client Manager.
- Negotiate renewal terms, mid-term adjustments, and cover extensions with insurers.
- Prepare comprehensive marketing presentations and work with the Broking Manager to prepare cover comparisons.
- Establish and develop effective working relationships with insurers and differentiate with clients based on cover, service, and industry knowledge.
- Provide ongoing communication with clients following queries/alterations and ensure the Client Manager is kept appraised of developments.
- Support in identifying client needs and shaping Aon solutions to solve them using knowledge of products/services in the wider Aon community.
- Experience in the insurance industry, with experience in core lines of commercial risks.
- Commercial understanding of business, including market forces, business drivers, market dynamics, competitors, and risks.
- Effective communication and presentation skills.
- Client-focused with a consultative approach and commitment to excellence in client service.
Aon is a global leading broker, and we are committed to providing innovative solutions to our clients. We offer a comprehensive benefits package, encourage a diverse workforce, and provide a flexible and inclusive work environment. Our continuous learning culture inspires and equips you to learn, share, and grow, helping you achieve your fullest potential.
