Client Service Representative

2 weeks ago


Bristol, Bristol, United Kingdom Actio Recruitment Full time

About Actio Recruitment: We are working with a leading automotive company in Bristol to find a Service Advisor to join their successful team. Our client is known for providing excellent customer service and top-quality vehicle solutions.

Role Overview: As a Service Advisor, you will be the key point of contact for customers in our service department. You'll manage customer bookings, provide updates, and liaise between the service technicians and customers to ensure a smooth and professional service experience.

Main Responsibilities:

Customer Liaison: Greet customers, handle service inquiries, and manage bookings to ensure a warm and professional service experience.Work Orders: Prepare job cards and explain service and repair details to customers, providing accurate cost estimates.Communication: Act as the link between customers and the workshop, providing updates on vehicle progress and any additional work required.Upselling: Identify and recommend additional products or services that would benefit the customer's vehicle.Quality Assurance: Ensure high-quality service standards are met, and customer satisfaction is achieved.

Requirements: To succeed in this role, you'll need great communication skills, a passion for the automotive industry, and the ability to deliver exceptional customer service.



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