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Customer Success Representative
2 months ago
Giraffe360 is seeking a highly skilled Customer Success Manager to join our team in Manchester. As a key member of our support and product team, you will be responsible for managing our customer's subscription product for real estate companies to streamline professional-quality photography and high-accuracy floor plan creation.
This is a fantastic opportunity to develop a career with a forward-thinking, innovative, and rapidly growing business that can offer you unparalleled potential for both personal and professional growth.
Key Responsibilities- Onboarding and Support: Manage the onboarding process for new customers/accounts, ensuring a seamless transition to our product.
- Customer Communication: Respond to customer queries in a timely manner, providing guidance and training on how to best use our product.
- Account Expansion: Identify customer needs and introduce additional features, services, or upgrades that enhance the customer's experience, driving upsell opportunities and increasing customer lifetime value.
- Process Improvement: Track customer interactions and feedback to continually improve processes, ensuring exceptional customer satisfaction.
- Retention and Cancellation: Focus on customer/client retention, handling any cancellation requests and maintaining regular contact to gauge customer happiness with our service.
- Ad Hoc Tasks: Take on new projects from our leadership team and undertake other tasks as required.
- Experience: Previous experience gained from a sales, account management, or customer service-focused role.
- Upsell and Retention: Proven experience in successfully identifying and executing upsell opportunities, helping to increase customer lifetime value and engagement.
- Communication and Relationship-Building: The ability to manage customers' expectations effectively, build lasting relationships with clients/customers, and be comfortable picking up the phone and talking with customers.
- Reliability and Adaptability: Be reliable, agile in your working, and able to juggle multiple competing tasks and demands.
- Problem-Solving and Conflict Resolution: Good problem and conflict resolution skills, with a strong attention to detail and ability to establish priorities, schedule, and meet deadlines.
Giraffe360 is a unique breakthrough camera technology designed to create beautiful real estate listing content. Our device is a mix of high-accuracy Lidar laser and SLR photo camera to provide various content for showcasing properties, packaged in an extremely simple, push-of-the-button design.
Giraffe360 has been selected as one of the top 100 Property Technology solutions in Europe. We service real estate agencies in 30 countries across the world and have raised more than £20M in venture funding. The company employs more than 300 people across 4 physical locations.
