Household Data Insights Manager

7 days ago

Cardiff, Cardiff, United Kingdom Admiral Insurance Plc Full time

As a key member of the Household Data Insights team at Admiral Insurance Plc, you will play a crucial role in driving strategic advantage through data-driven insights. This leadership position will ensure that data is used effectively to inform operations and drive success within the department.

This is a Data Insights Manager role where you will work closely with other Data Leads/Managers to collectively fulfill the responsibilities. The successful candidate will have a strong understanding of Household data and processes, as well as analytical and management experience.

Main Duties

  • Lead the team of HH analysts to understand the strategy and business plan to deliver against key priorities.
  • Work in an agile environment handling multiple tasks, set priorities, communicate backlogs, and work to deadlines.
  • Attend appropriate steering and working groups.
  • Engage with HH Claims and Core to establish accurate, effective and timely reporting – ensuring the most value is obtained from our operational reporting suite in Looker by understanding customer reporting needs and their current utilisation of data outputs.
  • Provide proactive, comprehensive, insightful analysis and communication of key data and potential areas of interest to HH leadership.
  • Work to develop a framework where both policy data and claims data are used in conjunction; utilising Google Cloud Platform and Looker to identify trends.
  • Develop a strong knowledge of HH Claims/Core operations.

Personal Responsibilities

  • Identifying training needs among Analysts, demonstrating best practice, and maintaining team morale and well-being.
  • Develop talent within your area by setting priorities and targeted objectives.
  • Be responsible for ensuring high level department reporting is relevant and accurate.
  • Ensure required data from internal systems, suppliers and other external sources is accessible, utilised and well governed.
  • Keep up to date with potential projects and assist in the prioritisation through providing appropriate metrics (value, effort, customer impact, etc).
  • Work with the HODs and the Change facilitators to ensure integrity of tests/project ROI to ensure they have a measurable outcome.
  • Oversee and/or develop business cases for projects and initiatives.
  • Responsible for senior stakeholder data commentary and ensuring the MI team conduct effective investigation of data patterns.
  • Be an expert in the data available and how it can be used to answer business problems.
  • Identify potential operational and product areas which could be improved.
  • Assist with internal data products as an expert in HH data (Analytics, Fraud, Pricing, etc.)
  • Be the key point of contact when liaising with DLH and Data Tribe to ensure data provisioning, servicing, and pipelines are fit for purpose.
  • Liaise with Finance to ensure there is a robust process in place for modelling, forecasting and estimating the cost of department resource requirements.

Skills/Experience required

  • Strong knowledge of Household data and/or processes.
  • Analytical and Management experience.
  • Proven track record of strategic contribution.
  • Effective senior stakeholder management.
  • Experience in delivering business cases or leading change with appraisals of the effectiveness of change activity.

Additional Information

  • We will review your CV within working days of application and get back to you.
  • We will give you everything you need to work comfortably from home.

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