Counter Service Representative

3 days ago


Leicester, Leicester, United Kingdom Post Office Ltd Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Counter Clerk at Post Office Ltd. As the first point of contact in our branch, you will play a vital role in providing exceptional service to our customers.

Key Responsibilities

  • Provide outstanding face-to-face customer service in a fast-paced branch environment
  • Have proactive conversations with customers to understand their needs and provide tailored solutions
  • Complete general banking requests, such as payments, balance enquiries, and transfers
  • Help customers understand our services and identify opportunities to promote our products
  • Collaborate with the branch team to improve workflows and processes

Requirements

  • Motivated and driven to develop your career
  • Strong communication and interpersonal skills
  • Ability to thrive under pressure and continuously improve service
  • Passion for customer service and attention to detail
  • Ability to work well as part of a team and build relationships

What We Offer

  • Competitive hourly rate of £11.50
  • Flexible scheduling, including day shifts and weekend availability
  • Opportunities for career development and skill growth

Education and Experience

  • GCSE or equivalent (preferred)
  • Post Office or banking experience (1 year preferred)

Work Location

In person



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