Counter Service Representative
3 days ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Counter Clerk at Post Office Ltd. As the first point of contact in our branch, you will play a vital role in providing exceptional service to our customers.
Key Responsibilities
- Provide outstanding face-to-face customer service in a fast-paced branch environment
- Have proactive conversations with customers to understand their needs and provide tailored solutions
- Complete general banking requests, such as payments, balance enquiries, and transfers
- Help customers understand our services and identify opportunities to promote our products
- Collaborate with the branch team to improve workflows and processes
Requirements
- Motivated and driven to develop your career
- Strong communication and interpersonal skills
- Ability to thrive under pressure and continuously improve service
- Passion for customer service and attention to detail
- Ability to work well as part of a team and build relationships
What We Offer
- Competitive hourly rate of £11.50
- Flexible scheduling, including day shifts and weekend availability
- Opportunities for career development and skill growth
Education and Experience
- GCSE or equivalent (preferred)
- Post Office or banking experience (1 year preferred)
Work Location
In person
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