Duty Manager

3 weeks ago


Bala, United Kingdom AF Blakemore & Son Ltd Full time
About the Role

We are seeking an experienced Duty Manager to join our team at the SPAR Bala store in North Wales. The successful candidate will be responsible for supporting the Store Manager in leading and motivating a team of colleagues, ensuring excellent customer service, and contributing to achieving store sales and profitability.

Key Responsibilities:

  1. Support the Store Manager in ensuring a safe, legal, and high-performing store environment.
  2. Assist the Store Manager in delivering all store operations, objectives, and KPIs.
  3. Manage, coach, and support colleagues to develop a motivated and empowered team.
  4. Carry out performance management and absence management as required.
  5. Take responsibility for occasional opening and closing of the store, colleague safety, and stock/cash security/accountability during shifts.
  6. Conduct cash reconciliations, voids, and refunds, as well as other management tasks for till colleagues.
  7. Be a role model and lead the team to provide an exceptional customer experience, setting the store apart from competitors.
  8. Work with colleagues to promote the store by identifying and actioning opportunities to engage with and support the local community.
  9. Adhere to all company policies and procedures.
Requirements

We are looking for a results-driven and community-oriented individual with a passion for retail. The successful candidate will have:

  1. Previous management or supervisor experience in a food retail or similar fast-paced operation.
  2. A commitment to achieving and sustaining exceptional customer service standards.
  3. The ability to plan, organize, and prioritize effectively.
  4. The ability to communicate and influence at all levels.
  5. The ability to take appropriate action and make decisions.
  6. Commitment to promoting collaborative working.
  7. Enthusiasm and flexibility with a positive attitude.
  8. Commitment to developing own skills and applying learning to improve own performance.
What's in it for you?

We offer a range of benefits, including:

  1. Holiday, Maternity, and Paternity leave and pay in excess of statutory entitlements.
  2. Cycle to work scheme.
  3. Opportunities for skill development and growth in a supportive and diverse culture.
  4. Excellent additional benefits package, including EarlyPay, 24/7 access to payslips, staff discount, wellbeing support, company pension scheme, company life insurance, and more.

We are committed to creating a fair and inclusive workplace for all. If you are a passionate and results-driven individual, we invite you to apply for this exciting opportunity.


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