Réceptionniste (H/F)

Pale Hall, a five red star destination country house hotel in beautiful Snowdonia, has a new opportunity for a well presented, confident and articulate Receptionist. With extensive growth and investment plans for the Estate over the coming months, Pale Hall is a very exciting place to be

Our immaculately presented Receptionists are the face of Pale Hall, handling all the arrangements for our guests, giving a warm welcome on arrival and making sure that every stay is a memorable experience. We are strengthening the team with another full time colleague, carrying out five 8 hour shifts per week. This is a fabulous opportunity for someone who enjoys a customer facing role, has experience in hospitality and a talent for attention to detail.

Our Front of House department operates three Reception shifts per day, 7am to 3.30 pm, 10am to 6.30 pm, and 2pm to 10.30 pm. Flexibility is expected in carrying out early, middle or late shifts on days as required, both midweek and weekend. Exceptional personal presentation is essential, competent IT skills, preferably at least one year in a similar hospitality role, and the confidence to engage well with our guests. The ability to commute independently around the shift times is essential. Duties involve taking reservations for bedrooms, restaurants and private events, both online and by direct call/email, processing information, communicating effectively with other departments, carrying out check-in and check-out processes, responsibility for cash and card payments on the shift, and associated reception duties as required.

The only AA Five Red Star hotel in Wales, with AA Three Rosettes and the coveted Michelin Green Star for food sustainability, Pale Hall currently offers 22 individually designed bedrooms, suites and Garden Suites full of original features. The Henry Robertson fine dining room with tranquil views over the lawns serves our four and seven course tasting menus, and the rustic Huntsman bistro offers more relaxed dining from a traditional la carte menu.

We value our people, and do all we can to make Palé Hall a rewarding and fulfilling place to work. We offer a competitive salary of £26,000 per annum, onsite parking, free meals on duty, generous hotel discounts and monthly gratuities.

Candidates must have the right to live and work in the UK, and be confident that they can commute to the hotel within the shift patterns and requirements of the role. A full driving licence is preferred in order to assist with the valet parking of guest cars.

• To deliver the all-important positive first impression to arriving guests with a warm and friendly greeting, organising the transfer of luggage and the guest comfort.
• To interact with resident and non resident guests in a professional, friendly and confident manner.
• To maintain the highest standards of personal presentation and grooming at all times, dressed in the uniform as provided and to the correct specification.
• To be a front of house presence for hotel guests and employees when on duty.
• To ensure a thorough and up to date knowledge of the hotel and its services, packages, rates and menu prices at all times.
• To communicate promptly and accurately with all departments and management to ensure that guest requirements and expectations are met.
• To follow the duties of the early, middle or late reception shift as laid out within the key tasks/departmental procedures, including guest accounting functions in accordance with company policy.

• To prepare guest accounts and give a warm and cheerful departure/check-out service, ensuring that accounts are settled prior to departure and assistance is offered with luggage and car retrieval. To deliver a service that will leave departing guests with a positive overall experience of their stay, encouraging them to recommend and return.
• To be responsible for all cash and card transactions during the shift, being fully aware of the cash handling procedures and the banking procedure at the end of each shift.
• To handle external and internal telephone calls in the correct manner, ensuring a prompt, efficient and accurate response to guest enquiries and requests.
• To handle accommodation, restaurant and private dining reservations to the correct standard, communicating with other departments as necessary.
• To deliver a comprehensive handover to the following shift or Night Porter.

Full time permanent contract at £26,000 per annum.

Meals on duty

Onsite parking

Generous employee discounts

This is a full time permanent position, five days over seven, Monday to Sunday.

At least one year's experience in hospitality or a customer facing role

Competent IT skills

Flexibility in carrying out early, middle and late shifts

Strong attention to detail.

Articulate, confident and well presented

Full driving licence preferred.