Receptionist (H/F) - Hospitality Professional

3 days ago


Bala, United Kingdom Relais & Châteaux Full time
  • About the Role: We are seeking a highly skilled and experienced Receptionist to join our team at Pale Hall, a luxurious five-star hotel in Snowdonia. As the face of the hotel, you will be responsible for delivering exceptional customer service, handling guest arrangements, and ensuring a warm and welcoming experience for all visitors.
  • Your Key Responsibilities: To provide a professional and friendly greeting to arriving guests, handle reservations, process information, and communicate effectively with other departments. To assist with check-in and check-out processes, manage cash and card transactions, and maintain the highest standards of personal presentation and grooming.
  • Requirements: At least one year's experience in hospitality or a customer-facing role, competent IT skills, flexibility in carrying out early, middle, and late shifts, and strong attention to detail. Articulate, confident, and well-presented, with a full driving licence preferred.
  • What We Offer: A competitive salary of £26,000 per annum, onsite parking, free meals on duty, generous hotel discounts, and monthly gratuities. A full-time permanent contract, five days over seven, Monday to Sunday.

About Pale Hall: We are a luxurious five-star hotel in Snowdonia, offering 22 individually designed bedrooms, suites, and Garden Suites. We have a fine dining room, a rustic bistro, and a range of amenities to make your stay with us unforgettable. We value our people and offer a rewarding and fulfilling work environment.


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