Hotel Receptionist

7 days ago

Bala, United Kingdom Relais & Châteaux Full time
Job Description

Job Title: Front Desk Associate

Job Summary:

We are seeking a highly skilled and experienced Front Desk Associate to join our team at Relais & Châteaux. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring that every guest has a memorable experience.

Key Responsibilities:

  • Guest Services: Greet and welcome guests, handle check-in and check-out procedures, and provide information about hotel services and amenities.
  • Front Desk Operations: Manage the front desk area, handle guest complaints and issues, and maintain a clean and organized workspace.
  • Communication: Communicate effectively with guests, colleagues, and management to ensure seamless service delivery.
  • Cash Handling: Handle cash and credit transactions, process payments, and maintain accurate records.
  • Teamwork: Collaborate with other departments to ensure that guest needs are met and that the hotel runs smoothly.

Requirements:

  • Education: High school diploma or equivalent required.
  • Experience: At least one year of experience in a customer-facing role, preferably in the hospitality industry.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in cash handling and basic math.
  • Certifications: Basic life support certification and any other certifications required by the hotel.

What We Offer:

  • Competitive Salary: £26,000 per annum.
  • Benefits: Meals on duty, onsite parking, and generous employee discounts.
  • Opportunities for Growth: Opportunities for career advancement and professional development.

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