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Revenue and Benefits Assistant/Officer
2 months ago
We are seeking highly skilled and motivated individuals to join our Resident and Business Support service as Revenue and Benefits Assistant/Officers. As a key member of our team, you will play a vital role in delivering exceptional customer service and ensuring the efficient collection of revenue.
To be successful in this role, you will need to possess excellent communication and negotiation skills, with the ability to work effectively with customers and colleagues alike. You will also need to be highly organized, with a strong attention to detail and the ability to work under pressure.
As a Revenue and Benefits Assistant/Officer, you will be responsible for managing a caseload of customer contacts, including inbound and outbound calls, and in-person interactions in our Contact Centre. You will ensure that all cases are dealt with in accordance with relevant statutory regulations, policies, and procedures, and that revenue is maximized through effective debt recovery.
We offer a range of benefits, including:
Blended working arrangements - enjoy a healthy work-life balance with the flexibility to work from home and our new flagship council offices.
Ongoing training and development - we invest in our staff to ensure they have the skills and knowledge needed to succeed in their roles.
Varied and rewarding work - our Resident and Business Support service is a dynamic and fast-paced environment that offers a range of challenges and opportunities for growth.
Opportunities for career progression - we are committed to helping our staff develop their careers and achieve their goals.
A collaborative and supportive team environment - our team is dedicated to delivering exceptional service to our customers, and we welcome individuals who share our values and are passionate about making a difference.
