Service Coordinator

4 weeks ago


Southampton, Southampton, United Kingdom Trane Technologies Full time

Job Description

At Trane Technologies, we're committed to creating innovative climate solutions for a sustainable world. As a Service Coordinator, you'll play a crucial role in providing exceptional customer service and support.

Key Responsibilities:

  • Proactively handle high-volume incoming calls to ensure timely responses to customers.
  • Schedule service technicians' work orders for quoted and warranty attendance.
  • Build and maintain strong relationships with customers, acting as a trusted point of contact.
  • Collaborate with the Service, Sales, and Operations teams to share key customer insights.
  • Process invoices and Purchase Orders within approved limits.
  • Generate regular reports on completed invoiced work orders.
  • Foster strong relationships with customers through exceptional customer service.
  • Support service technicians with delivery and collections of refrigerants, parts, site clearance, water sample returns, and van stock management.

Requirements:

  • Proven experience in a customer care or service support role.
  • Strong knowledge of customer service principles.
  • Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences.
  • Effective communication skills.
  • Knowledge of processing invoices and Purchase Orders within levels of authority limits.
  • Analytical thinking and problem-solving abilities.
  • Proficiency in using customer service software and MS Office Suite.

You'll Thrive in This Role If:

  • You have a positive mindset and excellent communication skills.
  • You're able to work with minimal supervision.
  • You're proficient in using Microsoft Office Suite.
  • You have knowledge of manufacturing industry, although not required.

We Offer:

  • Competitive salary and benefits, including pension, healthcare, life insurance, and wellbeing platforms.
  • A fast-paced working environment.
  • An excellent working culture and community.
  • A structured induction plan with continued learning and development.

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