Retail Team Lead
1 week ago
Ashworth and Parker Limited is a leading luxury menswear retailer with a passion for delivering exceptional customer experiences. We operate stores in Newcastle, Glasgow, London, and Milan, and deliver to over 80 countries worldwide. Our online business is complemented by our industry-leading retail stores, which offer a unique and engaging shopping experience for our customers.
**The Role:**
We are seeking a highly motivated and experienced Retail Team Lead to join our Soho store team. As a key member of our management team, you will be responsible for driving sales growth, improving customer satisfaction, and developing your team to achieve their full potential. This is an exciting opportunity to develop your career with a leading luxury menswear retailer and contribute to our continued success.
**Key Responsibilities:**
* Assist the Store Manager in achieving sales targets and improving customer satisfaction
* Manage a team of retail staff to provide excellent customer service and drive sales growth
* Develop and implement strategies to improve store performance and profitability
* Collaborate with the Store Manager to plan and execute visual merchandising displays and promotional activities
* Conduct regular floor walks to ensure high standards of store presentation and customer service
Requirements:
* 2+ years of experience in a similar role in a retail environment
* Strong leadership and communication skills
* Ability to work effectively in a team and adapt to changing priorities
* Excellent customer service skills and ability to resolve customer complaints
* Basic knowledge of fashion and retail industry trends
* Strong analytical and problem-solving skills
**What We Offer:**
* Competitive salary: £45,000 - £65,000 per annum
* 31 days holiday (including bank holidays and birthday day off)
* Company pension scheme
* Generous staff discount
* Health cash plan
* Opportunities for professional development and career progression
* A dynamic and supportive work environment
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