Retail Team Lead

3 weeks ago


London, Greater London, United Kingdom Discovery, Inc. (Formerly Scripps Networks Interactive) Full time

About This Opportunity

At Warner Bros. Discovery, we are seeking a highly skilled and motivated Retail Team Lead to join our team at Warner Bros. Studio Tour London. This is a customer-focused role that requires excellent leadership and communication skills, as well as a passion for delivering exceptional customer experiences.

Key Responsibilities

As a Retail Team Lead, you will be responsible for maximising sales and customer service performance, ensuring that our retail areas are visually merchandised to the highest standard, and supporting the retail team in achieving our commercial goals. You will work closely with the Retail Manager and Assistant Manager to implement effective sales and service strategies, and will be responsible for leading by example to drive customer conversion and average spend.

Requirements

To succeed in this role, you will need to have supervisory experience in a large, fast-paced volume retail environment, with a proven track record of delivering excellent customer service and commercial results. You will also need to have a passion for the Harry Potter brand and excellent knowledge of Microsoft Office, including advanced Excel skills.

What We Offer

As a member of our team, you will receive a competitive salary, 25 days holiday (pro-rata), and a range of benefits including GymPass, exclusive access to our Screeners App, and staff discounts on Studio Tour tickets and retail. You will also have access to ongoing performance management and staff development, as well as opportunities for personal growth and development.

How to Apply

If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we would love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact details].


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