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Housing Services Manager

2 months ago

Gloucester, United Kingdom Gloucester City Homes Full time
Job Title: Supported Housing Services Manager

We are seeking a highly skilled and experienced Supported Housing Services Manager to join our team at Gloucester City Homes.

About the Role

This is an exciting opportunity to lead our Supported Housing function, which includes temporary homeless, specialist supported, and young person supported housing schemes. As a Supported Housing Services Manager, you will be responsible for providing leadership, direction, and overall management to ensure effective service delivery, performance, and future development of the Specialist Housing Services.

Key Responsibilities
  • Provide effective leadership of our Supported housing function, including temporary homeless, specialist supported, and young person supported housing schemes.
  • Lead for Safeguarding, Domestic Abuse, and Hate Crime.
  • Foster and maintain key strategic partnerships and develop appropriate and robust policy and operational practices to support and raise the profile of an effective specialist housing service.
  • Develop and implement service improvement plans using customer insight data to drive forward valued customer outcomes.
  • Ensure the provision of joined-up and tailored housing-related support to customers with vulnerabilities and complex needs.
  • Accountable for the production and delivery of KPIs focused on delivering effective and efficient services, including Voids & Lettings, ASB, Income Collection, Health and Safety actions, and satisfaction.
Requirements
  • A housing-related qualification (e.g., HNC in Housing) and a relevant Management qualification (e.g., ILM 5).
  • An IOSH qualification or similar.
  • Proven experience of successfully leading, motivating, and developing teams.
  • Proven understanding and experience of delivering statutory/non-statutory homeless and specialist housing services.
  • Experience of working with complex and chaotic lifestyles cohorts to support and foster team success outcomes.
  • Experience of the Social Housing Sector and delivery of core homeless services together with continuous service improvement.
  • Experience of using insight reports and/or interrogating systems to understand data and develop corresponding service improvement plans.
  • Excellent written, verbal communication, and interpersonal skills with a strong customer focus and ability to understand the needs and perceptions of different stakeholders.

We are an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers.