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Enterprise Account Manager

2 months ago

London, Greater London, United Kingdom Cambridge Spark Full time
Job Description

We are seeking a skilled Enterprise Account Manager to join our team at Cambridge Spark, an education technology company that enables corporate and government organisations to achieve their business goals by educating their workforce with critical digital transformation skills.

As a key member of our team, you will play a pivotal role in retaining and growing our apprenticeships business across your portfolio of enterprise clients, working closely with Account Managers and Directors to ensure a holistic approach to retaining and growing our business with each client.

Responsibilities include being the main point of contact for our client apprenticeship teams, ensuring seamless delivery through proactively highlighting and addressing risks, as well as celebrating and sharing successes. You will also capture, structure and share intelligence and information about each account, its stakeholders and priorities with the relevant Account Manager/Director and any other relevant team members.

Apart from these responsibilities, you will also deliver a gold standard service for our clients supporting with resolving enquiries and requests, build and maintain collaborative account plans with customers to ensure we understand and capture their needs and objectives and consistently deliver on them.

The ideal candidate will have a strong background in account management/customer success, with experience in an enterprise digital/data/technology solutions environment. They should have excellent commercial acumen, with the ability to identify, uncover and extract value and ROI from conversations with customers, and an ability to speak the language of the C-suite.

We offer a competitive salary package, including a pension scheme with up to 5% matched contributions, 25 days holiday + Flexi bank holidays + 1 day off on your birthday, a day for volunteering, Enhanced Maternity and Paternity Leave, Health & Wellbeing allowance of up to £30 per month, Annual Summer and Xmas events, Company socials, CPD Allowance, Private medical insurance and cash plan, Holiday buy back scheme (up to 10 days p/a) and EAP with 24 hour confidential support line.