Account Director

3 weeks ago

London, Greater London, United Kingdom Pareto FM Full time
Pareto FM Account Director Job Description

Pareto FM is seeking a highly skilled Account Director to join our team on a permanent basis. This is a full-time, UK-based role that will oversee one of Pareto's major accounts, a leading online gaming business.

Key Responsibilities:
  • Service Excellence: Deliver exceptional service to the client across multi-site and pan-European portfolios, ensuring compliance with the M&E and TFM operating model.
  • Operational Management: Oversee the successful operational service across the business' asset portfolio and regional offices, ensuring compliance with regulations.
  • Performance Management: Lead Performance Management activities for all facilities team managers and team members, driving performance improvement.
  • Budget Management: Develop and manage budgets, planning and forecasting department expenditure, limiting overspend and ensuring compliance.
  • Client Management: Manage relevant client information, ensuring compliance audits are conducted regularly, and manage the onboarding of new contractors and suppliers.
  • Communication: Clearly communicate all operational maintenance, projects, or incident responses that may impact the business.
  • Sustainability: Spearhead environmental projects and strategies, leading the implementation of sustainability initiatives across the business.
  • Reporting: Present facilities management reports to stakeholders monthly, highlighting key metrics using data analysis.
  • Culture and Accountability: Embed culture, enthusiasm, and a sense of accountability to deliver great performance.
  • Relationship Building: Build relationships and networks across and outside the business.

Requirements:

  • At least eight – ten years demonstrable FM service delivery experience.
  • Standard H&S related FM training, e.g., IOSH, NEBOSH.
  • General FM training, e.g., L8 Awareness, Fire Warden training.

Personal Specification:

  • Extensive experience in leadership within a building service environment, having successfully managed a mix of both directly employed and contractor maintenance staff.
  • Strong experience in vendor management, onboarding and offboarding, negotiation, and conducting audits.
  • Personal qualities that resonate with the business values – a dedicated professional approach, acting with integrity, and full engagement with colleagues, clients, and teams.

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