Railway Station Supervisor

6 days ago


London, Greater London, United Kingdom First Rail Full time
About the Role

This is an exciting opportunity to join our team as a Railway Station Supervisor, where you will play a critical role in delivering exceptional customer experiences across our network. As a key member of our operations team, you will ensure the smooth delivery of our services and contribute to the success of our organization.

In this role, you will assist in the management of train running performance at your station/s, taking action to minimize disruption and delay. You will also monitor and maintain a safe environment for customers, contractors, the general public, and employees of all companies using the premises.

As a supervisor, you will provide information, direction, coaching, and training for all employees in the customer service department. This is a fantastic opportunity to develop and motivate a diverse team of customer service employees.

Key Responsibilities:

  • Assist in the management of train running performance at your station/s and take action to minimize disruption and delay.
  • Monitor and maintain a safe environment for customers, contractors, the general public, and employees of all companies using the premises.
  • Provide information, direction, coaching, and training for all employees in the customer service department.

Requirements:

  • Supervisory experience
  • Extensive experience of working within a customer service industry
  • Ability to deal with changing priorities
  • Strong leadership ability
  • A passion for delivering the highest level of customer service

Benefits:

  • A competitive salary of £40,000 - £50,000 per annum, depending on experience
  • A comprehensive package of benefits, including free duty and leisure travel on SWR services for employee, free leisure travel for spouse/partner and dependants (criteria dependent), 75% discount on many other train operating companies, full training and support with development, large range of exclusive retail offers, and excellent pension scheme


  • London, Greater London, United Kingdom Firstgroup Full time

    Company OverviewRail Operator 2 is a key role within the FirstGroup organization, responsible for ensuring the safe and efficient operation of railway stations. This position requires strong leadership skills, as well as the ability to provide excellent customer service.SalaryThe estimated salary for this position is £30,000 per annum, plus regional...


  • London, Greater London, United Kingdom Govia Thameslink Railway Full time

    About Our Station-Based TeamWe are looking for a Station Sales Associate to join our team at Govia Thameslink Railway. As a key member of our station-based staff, you will be responsible for delivering exceptional customer service, selling tickets, and providing information on our services.The successful candidate will have a proactive approach, excellent...


  • London, Greater London, United Kingdom Great Western Railway (GWR) Full time

    Job Overview">The Great Western Railway (GWR) is a leading rail network in the UK, operating over 275 stations and serving millions of passengers annually.


  • London, Greater London, United Kingdom ALINK RECRUITMENT LTD Full time

    Job OverviewWe are currently seeking a Building Surveyor to join our team at Alink Recruitment Ltd. This is an excellent opportunity for an experienced Building Surveyor to take on new challenges and develop their skills.The successful candidate will be responsible for conducting building surveys of railway stations and other assets, as well as analysing...


  • London, Greater London, United Kingdom Pinnacle Recruitment Ltd Full time

    Pinnacle Recruitment Ltd is looking for a Railway Station Upgrade Specialist to work on our Central London-based projects. The ideal candidate will have a strong background in civil engineering, with at least 3 years of experience and a minimum of 6 months working on a railway project in the UK.The successful candidate will be responsible for managing the...


  • London, Greater London, United Kingdom Great Western Railway Full time

    GWR is a leading railway company in the UK, operating some of the newest trains in the country and expanding its services. We are transforming the way people think about train travel, empowering our team to make it a great experience for customers.The Operations Resource Coordinator will be a key part of the Train Service Delivery & Performance Directorate....

  • Station Team Member

    4 weeks ago


    London, Greater London, United Kingdom Govia Thameslink Railway Full time

    Are you passionate about delivering exceptional customer service? Do you enjoy helping others and being part of a dynamic team?We are currently seeking a Station Assistant to join our team at Govia Thameslink Railway. As a key member of our station team, you will be responsible for ensuring that our customers receive the highest level of service...


  • London, Greater London, United Kingdom South Western Railway Full time

    We are seeking an experienced Station Operations Manager to join our team at South Western Railway. As a key member of our operations department, you will be responsible for ensuring the delivery of exceptional customer service across our network.About UsSouth Western Railway operates over 1,500 services each weekday, employing more than 5,000 people. We...


  • London, Greater London, United Kingdom High Speed 2 Limited Full time

    About the JobThis Railway Operations Supervisor position involves supporting and managing the operational railway, attending white board meetings for upcoming possession works, and ensuring compliance with safety protocols.Salary: £60,000 - £80,000 per annum.


  • London, Greater London, United Kingdom First Rail Full time

    As a Customer Service Team Lead at First Rail, you will play a vital role in ensuring that our customers receive the highest level of service at our railway stations. With a salary of £42,000 - £58,000 per annum, plus bonuses and benefits, this is an excellent opportunity to join a dynamic and growing company.You will be responsible for leading a team of...


  • London, Greater London, United Kingdom Carrington West Full time

    Carrington West requires an experienced Electrical Supervisor/Project Engineer for a major GSM-R battery replacement project in Kent and Sussex.Job Description:This role involves conducting site surveys, liaising with installation/design teams, and supervising/delivering battery replacements.The successful candidate must have a valid PTS card and relevant...


  • London, Greater London, United Kingdom ENGINEERINGUK Full time

    About EngineeringUKAs a Railway Operations Supervisor, you will play a critical role in ensuring the smooth operation of our transportation network. Our team of experts works tirelessly to deliver exceptional results, and we seek individuals who share our commitment to safety, efficiency, and innovation.Job DescriptionWe are looking for an experienced...


  • London, Greater London, United Kingdom CV-Library Full time

    About the RoleWe are seeking a highly skilled Senior Railway Infrastructure Manager to join our team at CV-Library. In this role, you will be responsible for overseeing the management of engineering frameworks across multiple major railway stations in the UK.You will work closely with the Lead Project Engineer to develop and implement engineering solutions...


  • London, Greater London, United Kingdom Job&Talent Full time

    Job Title: Technical Wheel Station SupervisorWe are seeking an experienced mechanic to lead our wheel station team in Tottenham, London. As a Technical Wheel Station Supervisor, you will play a key role in the maintenance and repair of bicycles.This is a challenging opportunity for a skilled mechanic to join our team as a leader. The successful candidate...


  • London, Greater London, United Kingdom The Sterling Group Full time

    Railway Maintenance Associate PositionGanymede Solutions Ltd is seeking a dependable and efficient individual to join our team as a railway maintenance associate.The successful candidate will be responsible for ensuring the cleanliness and safety of trains at one of the UK's busiest railway stations.Key Tasks:Clean and sanitise trains during turnaround...


  • London, Greater London, United Kingdom Abm Full time

    Job Title: Train Station Facility SupervisorWe are seeking an experienced Train Station Facility Supervisor to join our team in London. As a key member of our operations team, you will be responsible for managing the cleaning operations at various train stations, ensuring that all tasks are completed in a timely and professional manner. Your role will...


  • London, Greater London, United Kingdom Pinnacle Recruitment Ltd Full time

    We are looking for an experienced Railway Engineering Manager to join our team at Pinnacle Recruitment Ltd. The ideal candidate will have a strong background in railway engineering and previous experience working on projects similar to the LUL and Network Rail Station Upgrades in East London.About the RoleYou will be responsible for overseeing the delivery...


  • London, Greater London, United Kingdom Randstad Cpe London Full time

    Job Summary: As a skilled Railway Engineering Framework Lead, you will play a critical role in developing and implementing infrastructure projects for the largest railway infrastructure project in the UK. With a focus on four major new stations, you will lead the development of engineering frameworks that integrate various components such as Lifts &...


  • London, Greater London, United Kingdom Carrington West Full time

    Are you an experienced Project Engineer with a background working on Railway M&E systems?This is an exciting opportunity to work directly for the client on the largest ongoing infrastructure project in the UK.You will be supporting the Lead Project Engineer to provide Principal Designer Progressive Assurance route wide on multiple stations. This includes...


  • London, Greater London, United Kingdom Carbon 60 Full time

    Job Overview:Come join our team at Carbon 60 as a Railway Systems Auditor! In this exciting role, you will play a crucial part in ensuring the quality and safety of our infrastructure projects. With your expertise in auditing processes and experience in the engineering field, you will contribute to the success of our team.Responsibilities:- Conduct thorough...