Station Team Member

2 weeks ago


London, Greater London, United Kingdom Govia Thameslink Railway Full time

Are you passionate about delivering exceptional customer service? Do you enjoy helping others and being part of a dynamic team?

We are currently seeking a Station Assistant to join our team at Govia Thameslink Railway. As a key member of our station team, you will be responsible for ensuring that our customers receive the highest level of service possible.

This role involves working in a fast-paced environment, often as the first point of contact for our customers. You will need to be able to communicate effectively with customers, provide information on their routes, and assist them with any queries they may have.

The ideal candidate will have excellent communication skills, be proactive, and have a passion for delivering outstanding customer service. You will also need to be able to work well under pressure, think on your feet, and make decisions in a customer-focused manner.

In terms of skills and qualifications, we are looking for someone who has demonstrable experience of managing customers effectively in difficult environments. You will also need to have a high level of numerical ability and be able to demonstrate this through your application and assessments.

The salary for this role is estimated to be around £25,000 - £30,000 per annum, depending on location and experience. If you are a motivated and customer-focused individual who is looking for a new challenge, we would love to hear from you.


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