Train Station Team Lead
2 weeks ago
Join FirstGroup's team as a Rail Operator 2 and take on a challenging and rewarding role leading a team of station assistants to deliver exceptional customer service and maintain a safe environment.
Compensation Package
This role comes with an estimated annual salary of £30,000, plus regional allowance. You'll also enjoy a range of benefits, including free duty and leisure travel on SWR services and exclusive retail offers.
Responsibilities
As a senior station operations role, you will be responsible for:
- Leading a team of station assistants to deliver exceptional customer service and maintain a safe environment.
- Ensuring compliance with company rules and regulations.
- Directing staff in providing a safe and helpful service.
- Maintaining accurate records and arranging cover for absences.
- Ensuring the safe dispatch of trains and reporting delays to services.
Requirements
To succeed in this role, you will need:
- Strong leadership abilities and good communication skills.
- Ability to work flexible hours, including evenings and weekends.
- Commitment to customer satisfaction and excellence.
- Desirable: supervisory experience and ability to distinguish colors.
Culture
At FirstGroup, we value diversity and inclusion, promoting a culture where all colleagues feel welcome and supported. We offer flexible working arrangements and opportunities for professional growth, so if you're passionate about delivering exceptional customer service and leading a team, join us today
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