Train Station Team Lead

2 weeks ago


London, Greater London, United Kingdom Firstgroup Full time
Senior Station Operations Role
Join FirstGroup's team as a Rail Operator 2 and take on a challenging and rewarding role leading a team of station assistants to deliver exceptional customer service and maintain a safe environment.

Compensation Package
This role comes with an estimated annual salary of £30,000, plus regional allowance. You'll also enjoy a range of benefits, including free duty and leisure travel on SWR services and exclusive retail offers.

Responsibilities
As a senior station operations role, you will be responsible for:

  • Leading a team of station assistants to deliver exceptional customer service and maintain a safe environment.
  • Ensuring compliance with company rules and regulations.
  • Directing staff in providing a safe and helpful service.
  • Maintaining accurate records and arranging cover for absences.
  • Ensuring the safe dispatch of trains and reporting delays to services.

Requirements
To succeed in this role, you will need:

  • Strong leadership abilities and good communication skills.
  • Ability to work flexible hours, including evenings and weekends.
  • Commitment to customer satisfaction and excellence.
  • Desirable: supervisory experience and ability to distinguish colors.

Culture
At FirstGroup, we value diversity and inclusion, promoting a culture where all colleagues feel welcome and supported. We offer flexible working arrangements and opportunities for professional growth, so if you're passionate about delivering exceptional customer service and leading a team, join us today
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