Senior Station Operations Manager

1 week ago


London, Greater London, United Kingdom Arriva Rail London Limited Full time
About the Role

We are seeking a Senior Station Operations Manager to lead all aspects of service delivery within a defined group of stations for Arriva Rail London Limited.

Key Responsibilities
  1. Service Delivery Leadership: Lead and motivate station employees to ensure exceptional customer service and retail standards are consistently delivered.
  2. Collaboration with Internal Teams: Work closely with internal teams to ensure accurate and timely service information is available for customers and employees.
  3. Customer Service Improvement: Own and manage customer service delivery processes to drive continuous improvement in customer satisfaction.
  4. Ticket Office Management: Monitor Ticket Office auditing and retailing instructions, including performance improvement actions.
  5. Budget Management: Manage cost budgets through efficient rostering and absence management.
Requirements
  1. Excellent Communication Skills: Possess excellent communication skills, with a leadership personality and good commercial awareness.
  2. Leadership Qualities: Demonstrate leadership qualities and ability to inspire and motivate a team.
What We Offer
  • Free Travel: Free travel for you and a nominated person on the TfL Network.
  • Discounts: Discounts on European rail services after 1 year of service, free travel on Arriva branded rail services around the country, and 75% discount off of season tickets on other Train Operating Companies.
  • Employee Assistance Programme: Access to an Employee Assistance Programme – 24hr helpline.
About Us

Arriva Rail London Limited is a major passenger transport partner providing high quality transport services to millions of people across the UK and Europe every day. Our story began in 1938 when the Cowie family opened a second-hand motorcycle shop in Sunderland, UK.



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