Railway Duty Station Director

3 days ago


London, Greater London, United Kingdom First Rail Full time

As a Customer Service Team Lead at First Rail, you will play a vital role in ensuring that our customers receive the highest level of service at our railway stations. With a salary of £42,000 - £58,000 per annum, plus bonuses and benefits, this is an excellent opportunity to join a dynamic and growing company.

You will be responsible for leading a team of customer service employees, providing coaching and training to ensure that they meet the highest standards of customer service. You will also be responsible for monitoring train running performance, minimizing disruption and delay, and maintaining a safe environment for customers, contractors, and employees.

To be successful in this role, you will need to have a strong background in customer service, with a proven ability to motivate and develop a team of customer-facing employees. We offer a comprehensive training program, as well as opportunities for professional development and career advancement.



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