Customer Experience Manager

3 weeks ago


Hull, Kingston upon Hull, United Kingdom Quickline Communications Full time
Lead Customer Service and CX Expert

At Quickline Communications, we're committed to delivering exceptional customer experiences across all interactions. As our Head of Customer Service and CX, you'll play a pivotal role in ensuring our customers receive the highest level of service.

Key Responsibilities:
  • Oversee the daily operations of the Customer Service and Credit Control function, driving efficiency and effectiveness.
  • Coach, mentor, and develop teams to foster a 'customer-first' culture, promoting high morale and exceptional service standards.
  • Manage teams to operational KPIs and service levels, leveraging CRM systems like Salesforce to optimize performance.
What We Offer:
  • A full-time role based at our Willerby site, with opportunities for flexible working arrangements.
  • Up to 5 additional days off per year, including charity work, marriage/moving house, and birthday leave.
  • Pension contributions (5% employer, 5% employee), WPA Health Scheme, and High Street Shopping Discount Scheme.
  • Free parking on site and social events, including summer and end-of-year parties.

We're passionate about creating a work-life balance that suits our people's diverse needs. If you have ideas for flexible working, we'd love to hear them.



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