Customer Experience Ambassador

2 weeks ago


Hull, Kingston upon Hull, United Kingdom Mecca Bingo Full time
About the Role

We are seeking a talented and enthusiastic individual to join our team as a Customer Experience Ambassador. As a key member of our venue team, you will be responsible for delivering exceptional customer service and creating a welcoming atmosphere for our guests.

Your primary focus will be on ensuring that every customer has a memorable experience at our venue. You will be the face of our brand, providing a warm and friendly welcome to our guests, and ensuring that their needs are met throughout their visit.

To be successful in this role, you will need to be a natural people person, with excellent communication and interpersonal skills. You will be able to work well under pressure, think on your feet, and make decisions quickly.

We are looking for someone who is passionate about delivering exceptional customer service, and who is committed to providing a world-class experience for our guests.

Key Responsibilities

  • Provide exceptional customer service to all guests, ensuring that their needs are met and exceeded.
  • Be the face of our brand, providing a warm and friendly welcome to our guests.
  • Work closely with the venue team to ensure that all guests have a memorable experience.
  • Identify and resolve customer complaints in a timely and professional manner.
  • Contribute to the development of new ideas and initiatives to improve the customer experience.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A fun and supportive work environment.
  • The opportunity to work with a leading brand in the entertainment industry.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and think on your feet.
  • Ability to make decisions quickly and effectively.
  • Passion for delivering exceptional customer service.
  • Commitment to providing a world-class experience for our guests.

How to Apply

If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, please submit your application today.



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