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Customer Experience Manager
2 months ago
At Quickline Communications, we're passionate about delivering exceptional customer experiences. As our new Head of Customer Service and CX, you'll play a crucial role in ensuring our customers receive the best possible service across all interactions.
Key Responsibilities- Customer Service Operational Leadership - Oversee the daily operations of our Customer Service and Credit Control function, driving efficiency and effectiveness.
- Team Development and Management - Coach, mentor, and develop our teams, fostering a culture of customer-centricity and high morale.
- Process Improvement - Utilize tools like Salesforce to streamline processes and enhance customer outcomes.
- Leadership and Experience - Leverage your proven experience in customer service leadership roles, managing teams to operational KPIs and service levels.
- CRM Experience - Possess a strong track record of using CRM systems in a customer service context, with Salesforce experience being a plus.
- Flexible Working - We believe in supporting our employees' work-life balance, so if you have ideas on flexible working, we'd love to hear them.
- Additional Days Off - Enjoy up to 5 extra days off per year, including 2 days for charity work, a day off for special occasions, and your birthday off.
- Pension and Health Scheme - Contribute to our pension scheme and enjoy our WPA Health Scheme, offering various benefits and discounts.
- High Street Shopping Discount Scheme - Take advantage of our High Street Shopping Discount Scheme, providing discounts on various products and services.
- Free Parking and Social Events - Enjoy free parking on site and participate in our social events, including summer and end-of-year parties.
We're committed to creating a positive and inclusive work environment. If you're passionate about delivering exceptional customer experiences and leading a talented team, we'd love to hear from you.
