Bilingual Customer Success Manager

2 weeks ago

Hull, Kingston upon Hull, United Kingdom https:magnet.mesitemap Full time
Customer Success Manager

We are seeking a highly skilled and experienced Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for driving the success of our customers by building strong relationships, identifying areas for improvement, and delivering exceptional customer experiences.

Key Responsibilities:
  • Develop and maintain customer success strategies and best practices
  • Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services
  • Own the relationship with assigned customers, including consultation, training, adoption, retention, and satisfaction
  • Contribute to the definition of the CSM proposition with key stakeholders
  • Work with internal teams to build management information for cloud customers
  • Accountable for the CSM processes across each touch point of our customer journey from sales to professional services
Requirements:
  • Experience in a customer-facing role with a track record of helping customers achieve business outcomes
  • Strong project management skills, to effectively manage own time and meet deadlines
  • Creative problem-solving skills and a keen eye for detail
  • Bachelor's degree or equivalent
  • Experience in the accounting software industry is desirable but not essential
  • Experience in delivering software solutions to customers is essential
  • Knowledge of Salesforce and project management tools and methodology

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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