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Bilingual Customer Success Manager

2 months ago

Hull, Kingston upon Hull, United Kingdom Wolters Kluwer Full time
Customer Success Manager

We are seeking a highly skilled Customer Success Manager to join our team at Wolters Kluwer. As a key member of our customer-facing team, you will be responsible for driving the success of our customers by building strong relationships, identifying areas for improvement, and delivering exceptional customer experiences.

Key Responsibilities:
  • Develop and maintain customer success strategies and best practices
  • Collaborate with internal teams to build management information for cloud customers
  • Accountable for CSM processes across the customer journey from sales to professional services
  • Establish relationships as a trusted advisor to ensure continued value of our products and services
  • Develop and maintain customer success metrics and data
Requirements:
  • Experience in a customer-facing role with a track record of helping customers achieve business outcomes
  • Strong project management skills and creative problem-solving skills
  • Bachelor's degree or equivalent
  • Experience in the accounting software industry is desirable but not essential
  • Knowledge of Salesforce and project management tools and methodology

We are looking for a highly motivated and results-driven individual who is passionate about delivering exceptional customer experiences. If you have a strong background in customer success and are looking for a new challenge, we encourage you to apply for this exciting opportunity.