Customer Service Ambassador
1 month ago
About Us
The Rank Group is a leading operator of bingo clubs in the UK, offering great-value food, drink, and live entertainment. We're a people-focused business that values our customers and our team members.
Job Description
We're looking for fun, adaptable, and caring individuals to join our team as Team Members. As a Team Member, you'll be trained to perform all the roles necessary to look after our wonderful customers. You'll be a natural fit for our STARS values of Service, Teamwork, Ambition, Responsibility, and Solutions.
Key Responsibilities
- Provide exceptional customer service and ensure a memorable experience for our customers.
- Work across all sections of the venue, adapting to different situations and customers.
- Listen to customers to find ways to make their visit special.
- Be friendly, with a smile that's always on, and committed to making our venues a place for fun and excitement.
Requirements
- Good communication skills.
- A smile for everyone.
- A positive attitude and a willingness to learn and grow with the company.
What We Offer
- Competitive pay.
- Paid breaks.
- Industry-leading Employee Rewards platform.
- 50% discount across food and soft drinks.
- Company Sick Pay Scheme.
- Pension.
- Life Assurance.
- Employee Assistance Programme and access to in-venue Mental Health First Aiders.
- Opportunity to complete a funded Apprenticeship.
- Uniform provided.
Why Join Us?
We're a company that values our people and offers a supportive and nurturing work environment. We're committed to growth and development, and we want you to succeed and excel in your role.
Equal Opportunities
The Rank Group is committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and employees. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.
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