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Technical Support Engineer with Linux and SQL Expertise

2 months ago

Par, Cornwall, United Kingdom Unity Communications Full time

{"h2": "Technical Support Engineer Role", "p": "As a Technical Support Engineer at Unity Communications, you will play a crucial role in helping medical professionals resolve software issues, ensuring they can develop lifesaving treatments in a secure, efficient, and compliant environment. Your strong technical skills and ability to handle customer issues with a level-headed and proactive attitude will make you an excellent fit for this position.", "ul": [{"li": "Respond to client problems and questions, diagnose and troubleshoot portal, transport, and network issues, and manage multiple client cases simultaneously."}, {"li": "Enter client-related information, including case history, into the contact tracking database and accurately identify, replicate, and document software defects and client-requested product enhancements."}, {"li": "Assist with the build of Linux-based servers for deployment at client sites and help customers install, configure, and use the AG Mednet network and peripheral systems."}], "h2": "Requirements", "ul": [{"li": "A degree in a technical discipline or equivalent experience."}, {"li": "12 years of prior experience working in a service and/or technical support environment supporting Linux servers (Red Hat or CentOS Linux is a plus)."}, {"li": "Experience with Windows and OS X operating systems, MySQL or PostgreSQL, and shell scripting (Bash or Python)."}, {"li": "Broad understanding of LAN and WAN technologies, well-developed troubleshooting skills, and excellent customer service skills."}], "h2": "What You Will Receive", "ul": [{"li": "HMO coverage with two free dependents upon regularization."}, {"li": "VL/SL credits upon regularization."}, {"li": "Friendly and supportive work culture, 13th month pay, and other Philippine government-mandated benefits."}, {"li": "Nontaxable allowances, pay increases, performance bonuses, birthday gifts, and many more."}], "h2": "Why Unity Communications", "p": "At Unity Communications, we value inclusion and diversity, and we spread kindness and positivity. Our company is a Certified Great Place To Work, and we listen to what you are and aren't saying. Our managers and team leads are approachable and genuine, and we recommend Unity Communications to our friends and approve of our executive management."}