Inventory Control Specialist

1 week ago


London, Greater London, United Kingdom TEKsystems Full time

A global technology organisation is seeking a high-volume customer service support associate to join its Asset Hardware team.

The successful candidate will support onsite employees with mouse/keyboard/laptop requests and manage onsite inventory, ensuring seamless operations.

Necessary Skills:

  • Experience with high ticket volume in a customer service environment is essential.
  • Complete requests within established SLAs per corporate standards.
  • Triage requests that require exception approvals.
  • Ability to multitask and meet deadlines.
  • Service Now experience is beneficial.
  • Some understanding of PC and MAC hardware is required.
  • Clear communication with customers and the technical support team is crucial.
  • Ability to solve problems independently with proper communication management.
  • Able to work well in a team environment.

Key Responsibilities:

  • Manage and maintain accurate inventory records.
  • Process and resolve hardware requests efficiently.
  • Collaborate with the technical support team to resolve complex issues.
  • Provide exceptional customer service to onsite employees.

Working Arrangements:

Location: London - 5 days a week in office.



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