Inventory Control Specialist
1 week ago
A global technology organisation is seeking a high-volume customer service support associate to join its Asset Hardware team.
The successful candidate will support onsite employees with mouse/keyboard/laptop requests and manage onsite inventory, ensuring seamless operations.
Necessary Skills:
- Experience with high ticket volume in a customer service environment is essential.
- Complete requests within established SLAs per corporate standards.
- Triage requests that require exception approvals.
- Ability to multitask and meet deadlines.
- Service Now experience is beneficial.
- Some understanding of PC and MAC hardware is required.
- Clear communication with customers and the technical support team is crucial.
- Ability to solve problems independently with proper communication management.
- Able to work well in a team environment.
Key Responsibilities:
- Manage and maintain accurate inventory records.
- Process and resolve hardware requests efficiently.
- Collaborate with the technical support team to resolve complex issues.
- Provide exceptional customer service to onsite employees.
Working Arrangements:
Location: London - 5 days a week in office.
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