Restaurant Operations Manager

2 weeks ago


Croydon, Greater London, United Kingdom Grill'd Full time
About Grill'd

We're a dynamic and growing restaurant chain in Melbourne's east, seeking an experienced Assistant Restaurant Manager to join our team.

Job Summary

As an Assistant Restaurant Manager, you will play a key role in leading and mentoring a large team of enthusiastic team members to deliver exceptional customer experiences and drive sales growth.

Key Responsibilities
  • Lead and support a high-performing team to achieve sales targets and ensure customer satisfaction.
  • Focus on product quality, customer experience, processes, training, safety, and employee experience.
  • Coach team members through workshops and online training to enhance their skills and knowledge.
  • Assist the Restaurant Manager with managing business financials, including profit & loss, budgets, and KPIs.
  • Maintain and ensure compliance with food quality and customer satisfaction standards.
Requirements
  • 2+ years of experience as an Assistant Restaurant/Venue Manager in the fast food/QSR industry.
  • Experience leading and managing large high-performing teams.
  • Direct engagement with budget & financials management, such as P&Ls, wastage, and labour reports.
  • Passion for people – customer & team empowerment first mindset.
  • A hunger and drive to grow your business.
  • Flexibility to work on a rotational roster across weekends and public holidays.
What We Offer
  • Path to Partnership: Own your own restaurant and become a Grill'd Partner.
  • Community Engagement: Make a real impact by engaging with your local community through our Local Matters Program.
  • Performance Bonuses: Your hard work pays off with generous performance-based bonuses paid bi-annually.
  • Continuous Growth: Elevate your skills with ongoing leadership workshops and climb the career ladder from Area Manager to Head/Support Office.

Candidates must undergo a National Police Check and have ongoing working rights in Australia.



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