Restaurant Operations Manager
2 months ago
About Grill'd
Grill'd is a fast-paced and dynamic restaurant chain that is passionate about serving high-quality burgers and providing an exceptional customer experience. We are seeking an experienced and motivated Restaurant Operations Manager to join our team.
Key Responsibilities
- Team Leadership
- Lead and mentor a large team of enthusiastic team members to deliver great burgers and an awesome customer experience.
- Develop and implement effective training programs to ensure team members have the skills and knowledge to excel in their roles.
- Operational Excellence
- Focus on product quality, customer experience, processes, training, safety, and employee experience.
- Monitor and analyze sales data, customer feedback, and operational metrics to identify areas for improvement and implement changes to drive business growth.
- Financial Management
- Assist the Restaurant Manager with managing business financials, including profit & loss, budgets, and KPIs.
- Develop and implement cost-saving initiatives to improve profitability.
- Customer Service
- Ensure that all customers receive an exceptional dining experience, with a focus on quality, service, and value.
- Address customer complaints and concerns in a professional and timely manner.
Requirements
- 2+ years experience as an Assistant Restaurant/Venue Manager in the fast food/QSR industry.
- Experience leading and managing large high-performing teams.
- Direct engagement with budget & financials management, such as P&Ls, wastage and labour reports.
- Passion for people – customer & team empowerment first mindset.
- A hunger and drive to grow your business.
- Flexibility to work on a rotational roster across weekends and public holidays – we don't do overnights
What We Offer
- Path to Partnership: Own your own restaurant and become a Grill'd Partner.
- Community Engagement: Make a real impact by engaging with your local community through our Local Matters Program.
- Performance Bonuses: Your hard work pays off with generous performance-based bonuses paid bi-annually. Maximum of $12,000 performance bonus
- Continuous Growth: Elevate your skills with ongoing leadership workshops and climb the career ladder from Area Manager to Head/Support Office.
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