Restaurant Operations Manager
2 months ago
About Grill'd
Grill'd is a fast-paced and dynamic restaurant chain that is passionate about serving high-quality burgers and providing an exceptional customer experience. We are seeking an experienced and motivated Assistant Restaurant Manager to join our team.
Key Responsibilities
- Team Leadership
- Lead and mentor a large team of enthusiastic team members to deliver great burgers and an awesome customer experience.
- Develop and implement strategies to improve team performance and productivity.
- Customer Experience
- Focus on delivering exceptional customer service and ensuring customer satisfaction.
- Develop and implement strategies to improve customer engagement and loyalty.
- Operations Management
- Manage and maintain high standards of food quality, safety, and hygiene.
- Monitor and control labor costs, inventory, and waste management.
- Financial Management
- Assist the Restaurant Manager with managing business financials, including profit and loss, budgets, and KPIs.
- Develop and implement strategies to improve financial performance and profitability.
- Training and Development
- Coach and develop team members to improve their skills and knowledge.
- Develop and implement training programs to improve team performance and productivity.
Requirements
- 2+ years experience as an Assistant Restaurant/Venue Manager in the fast food/QSR industry.
- Experience leading and managing large high-performing teams.
- Direct engagement with budget and financial management, such as P&Ls, wastage, and labor reports.
- Passion for people – customer and team empowerment first mindset.
- A hunger and drive to grow your business.
- Flexibility to work on a rotational roster across weekends and public holidays.
What We Offer
- Path to Partnership: Own your own restaurant and become a Grill'd Partner.
- Community Engagement: Make a real impact by engaging with your local community through our Local Matters Program.
- Performance Bonuses: Your hard work pays off with generous performance-based bonuses paid bi-annually.
- Continuous Growth: Elevate your skills with ongoing leadership workshops and climb the career ladder from Area Manager to Head/Support Office.
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