Repair Manager

4 weeks ago


Cardiff, Cardiff, United Kingdom Otis College of Art and Design Full time

About the Role:

We are seeking a skilled Elevator Repair Manager to lead our repair business across the south west of England. As a key member of our team, you will be responsible for developing and managing a plan to deliver on monthly targets, ensuring works surveys are carried out in a timely manner, and optimizing opportunities for additions to contract.

Key Responsibilities:

  • Develop and manage a plan to deliver on monthly targets in line with Company repair processes
  • Ensure works surveys are carried out in a timely manner and plan activities with customer representatives
  • Optimize opportunities for additions to contract with regard to cost and time
  • Ensure work is carried out to a high standard to customers' satisfaction
  • Identify opportunities for field and process efficiency by regularly monitoring and reviewing KPIs, material spend and labour hours
  • Ensure monthly margin, volume and efficiency targets are achieved on repair works
  • Provide accurate forecasting using the monthly repair planner
  • Recruit, manage and lead the Repair team in order to improve overall performance levels and develop necessary talent
  • Assess team's skills and drive improvement to close skill gaps

What We Offer:

  • A highly competitive salary, car policy and bonus scheme
  • Market leading pension, with options to increase employee contributions
  • 25 days holiday plus, bank with the opportunity to buy more at the start of each year
  • Benefits central, providing discount and money back of various retail partners
  • Investment in you, with the opportunity to utilize our employee scholarship programme, along with the chance to be part of a business that will put you at the heart of what we do

About Us:

At Otis, we are the world's leading provider of elevators, escalators and moving walkways, moving more than 2 billion people every day. We strive to be the best, setting big goals, rising to achieve them, and winning as a team. We are now looking to recruit a talented and ambitious individual to lead our Repair business across the south west of England.

Requirements:

  • Be a Lift Industry Professional with a strong technical and repair background
  • Demonstrate the ability to over-perform and show the leadership skills required to develop the repair team
  • Have a strong commercial awareness and have a solid understanding of P&L
  • Be able to demonstrate a background in strong planning, forecasting and project experience
  • Have a track record in successfully managing field-based engineers

Join Our Team:

At Otis, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis, click here.



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