Asset Servicing Team Lead

1 month ago

Beckenham, Greater London, United Kingdom Ambient Support Limited Full time
Wellbeing Service Lead

Ambient Support, a registered UK charity with over 25 years' experience in providing care and support services, is seeking a Wellbeing Service Lead to join our team.

About the Role

You will be responsible for ensuring the highest standard of care is maintained in accordance with Ambient Support policies and procedures and CQC Fundamental Standards.

Key Responsibilities
  1. Empower and engage your team to deliver exceptional care and create a positive work environment.
  2. Ensure the best interests of each person we support are at the centre of any decisions made about their life, and work in partnership with them, their advocates, family, friends, and significant others.
  3. Lead the operational performance of your service(s) ensuring compliance with all statutory and contractual requirements to proactively identify, escalate, and contribute to the management of potential risks.
  4. Ensure the quality and compliance of all activities and actions that relate to the support of the individuals we serve.
  5. Lead a continuous improvement approach to our Quality Framework and undertake appropriate audits.
  6. Embed the service model associated with the services you are responsible for, including embracing best practice, focusing on active support, and enabling people to move out of services.
  7. Work in partnership with families and other significant people in the person's life to ensure the best possible care and support is provided.
  8. Ensure that any concerns, complaints, or requests are responded to effectively and timely.
  9. Assess and minimise risks in order to keep each individual safe.
Requirements
  1. Willing to complete the Care Certificate.
  2. Level 3 QCF or willingness to undertake.
  3. Have or be prepared to embed the service model associated with the customer group you are working for, i.e., active support or recovery star approach.
  4. An awareness and understanding of diversity issues, including non-discriminatory practice.
  5. Literacy skills (for report writing), verbal skills (for communication), and numeracy skills (for managing budgets).
What We Offer
  • Flexible working, enabling work-life balance.
  • Training and development.
  • 'Refer a Friend' bonus scheme.
  • 'Season Ticket' loan & 'Bike to Work' scheme.
  • Paid holiday with a minimum of 28 days holiday, including BH (pro-rata for part-time staff).
  • Membership of Health Service Discounts scheme.
  • Free access to a comprehensive Employee Assistance Programme.

We positively welcome diversity of background, ethnicity, skills, talents, and contributions from everyone.

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