Technical Support Specialist

4 days ago

Reading, United Kingdom Service Care Solutions Full time
Job Title: Technical Support Officer

We are seeking a dedicated and organized Technical Support Officer to join our client's Housing Property Services team at Service Care Solutions.

This role offers an exciting opportunity to provide high-quality information and support to both internal and external customers, ensuring that housing repairs and maintenance services run smoothly and efficiently.

Key Responsibilities:

  • Deliver excellent customer service through telephone, face-to-face, and written communication.
  • Process and manage work orders and job tickets from receipt through to job closure and invoicing.
  • Provide administrative and technical support to the surveying team, including minute-taking and maintaining accurate records.
  • Liaise with contractors, tenants, and other stakeholders to ensure that housing repairs and maintenance tasks are completed efficiently.
  • Create and maintain written documents, letters, and technical reports as required.
  • Support in the preparation of PowerPoint presentations and Excel spreadsheets for performance monitoring and reporting.
  • Assist in the training of new staff and provide guidance to other team members.
  • Manage database records and ensure data integrity, handling sensitive information with confidentiality.

Requirements:

  • Competent literacy and numeracy skills, with the ability to compose professional correspondence.
  • Prior experience in large-scale data entry, administration, and customer service.
  • Proficiency in using IT systems to update databases and produce reports.
  • Strong organizational skills with the ability to meet deadlines and handle multiple tasks simultaneously.
  • Call Handling/Customer Service Experience.

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