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Technical Support Specialist

2 months ago

Reading, Reading, United Kingdom Hays Specialist Recruitment Limited Full time
Job Title: Bi-Lingual HyperX Technical Support Engineer

Hays Specialist Recruitment Limited is seeking a skilled Bi-Lingual HyperX Technical Support Engineer to join our team. As a Technical Support Engineer, you will play a crucial role in maintaining customer satisfaction by providing reliable support for HyperX gaming peripherals.

Key Responsibilities:
  • Respond to technical issues and product questions in English and another European language via various communication channels.
  • Identify, troubleshoot, and resolve customer issues, escalating complex problems as needed.
  • Document and categorize cases in the CRM system accurately and timely.
  • Review and update regional email templates regularly.
  • Maintain and update knowledge on HyperX and competitor products.
  • Manage logistical issues, such as RMAs, per company procedures.
  • Provide language cover and backup colleagues as needed.
  • Handle specific projects and other duties assigned by the Manager/Team Leader.
Requirements:
  • Fluent in English and French (business level). Additional European languages (German, Italian, Spanish, Turkish) are a plus.
  • Keen interest in computer gaming and peripherals (headsets, mice, keyboards).
  • Proficient with various gaming consoles.
  • Knowledge of PC Architecture and Microsoft OS.
  • Minimum 1 year of customer support experience.
  • Excellent communication, organizational skills, and customer satisfaction focus.
  • Strong time management, prioritization, and multitasking abilities.
  • Team player with a positive attitude and initiative to research complex questions.
What We Offer:

Hays Specialist Recruitment Limited is a leading recruitment agency that values its employees and provides a supportive work environment. As a Bi-Lingual HyperX Technical Support Engineer, you will have the opportunity to work with a dynamic team, develop your skills, and contribute to the success of our clients.

If you are a motivated and customer-focused individual with a passion for gaming and technical support, we encourage you to apply for this exciting opportunity.