Resident Liaison Officer – Internal Refurbishment Project Coordinator

3 weeks ago


Wandsworth, Greater London, United Kingdom Velocity Recruitment Full time
Job Title: Resident Liaison Officer – Internal Refurbishment Project Coordinator

Job Summary: We are seeking a highly skilled Resident Liaison Officer to join our team in Wandsworth. As a Resident Liaison Officer, you will be responsible for building customer confidence, explaining all aspects of improvement work, and identifying customer needs.

Key Responsibilities:

* Kitchen and bathroom surveys
* Make initial contact with tenants
* Build customer confidence
* Explain all aspects of improvement work
* Identify customer needs
* Open forum client/management meeting
* Book appointments with tenants
* Visit tenants with portfolio of relevant works and design briefs
* Picture surveys
* Communicate with tenant throughout works programme
* Be the link between tenant and Site Manager
* Administration/record keeping
* Daily line management meetings

Requirements: Previous experience as Resident Liaison Officer / Tenant Liaison Officer with a main contractor on refurbishment projects is essential. Basic all round IT knowledge is required and the successful candidate will have good communication, leadership and people skills.

What We Offer: Long contract and great rates on offer Permanent position offered for the right candidate

Company Overview: Our client has established itself as one of the largest and most successful providers of refurbishment of social housing residential schemes. They undertake projects up to £20 million in and around London and the South East. They pride themselves on staff retention and training and due to structured successful expansion, they are a top 5 in their sector.

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