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Insurance Relationship Development Manager

1 month ago

Manchester, United Kingdom HSB Full time
Job Description

The role of Claims & Relationship Lead at HSB involves reporting to the Claims Operations & Relationship Manager and collaborating closely with the Business Development Teams & Partnerships. The primary objective is to deliver, implement, and monitor claims processes and value-added services that cater to our clients' needs.

The successful candidate will be responsible for:

  • Drafting and updating treaties, terms of business agreements, service level agreements, and claims service guidelines;
  • Assisting the Claims Operations & Relationship Manager in designing, developing, and implementing claims service processes and activities to support the onboarding of new partnerships and product development;
  • Coordinating and proactively managing regular claims and service review meetings with key business partners and client companies;
  • Reviewing existing claims services and processes to identify opportunities for enhancement and innovation to improve quality and efficiency of claims propositions and client experience;
  • Working closely with Business Development and Partnerships to assist and provide support for the onboarding of new business portfolios and distribution partners;
  • Supporting the ongoing relationship management of existing partners;
  • Marketing and communication to raise awareness of the Claims Team, including maintaining a social media presence.

Key Skills & Experience:

  • Good knowledge of general insurer markets and programmes;
  • Track record of successful customer relationship management;
  • Excellent written skills and the ability to draft and create contract wordings;
  • Ability to produce 'user-friendly' management reports;
  • Ability to speak a European language other than English (desirable);

Qualifications & Educational Requirements:

  • Partial or completed CII qualifications – (preferred)

Benefits:

  • Agile/hybrid working arrangement;
  • Private healthcare (Aviva);
  • Aviva Digital GP;
  • Employer pension contribution of 13%;
  • Annual bonus;
  • Professional qualification support;
  • 25 days annual leave (plus bank holidays);
  • x2 wellbeing days per year;

Estimated salary: £60,000 - £80,000 per annum, depending on experience.