Relationship Development Manager

4 weeks ago


Manchester, United Kingdom Zellis Full time
Job Overview

Zellis is seeking a Relationship Development Manager to join our team in the UK. This is an exciting opportunity to contribute to the growth and success of our customers.

The ideal candidate will possess exceptional communication and problem-solving skills, with the ability to build strong relationships and drive customer satisfaction.

This role involves developing and maintaining strong relationships with customers, understanding their business needs and goals. You will provide proactive and reactive support to customers, addressing queries and resolving issues promptly.

You will work closely with internal stakeholders to identify and implement solutions to customer challenges. Conducting regular business reviews and health checks will ensure customers are achieving their desired outcomes.

Analyze customer feedback and data to inform business decisions and improve overall customer experience.

This is a key role within our organization, and you will have the opportunity to make a significant impact on our customers' success.

Responsibilities:
  • Develop and maintain strong relationships with customers, understanding their business needs and goals.
  • Provide proactive and reactive support to customers, addressing queries and resolving issues promptly.
  • Collaborate with internal stakeholders to identify and implement solutions to customer challenges.
  • Conduct regular business reviews and health checks to ensure customers are achieving their desired outcomes.
  • Analyze customer feedback and data to inform business decisions and improve overall customer experience.
Requirements:
  • Proven track record of delivering excellent customer service and results-driven solutions.
  • Strong communication, interpersonal, and problem-solving skills.
  • Ability to build and maintain strong relationships with customers and internal stakeholders.
  • Familiarity with customer relationship management systems and tools.
  • Excellent analytical and problem-solving skills, with the ability to interpret complex data and provide actionable insights.

What We Offer:

  • A competitive salary of £60,000 per annum.
  • A comprehensive benefits package, including health insurance, pension scheme, and generous holiday allowance.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment, with a team of dedicated professionals passionate about delivering exceptional customer experiences.


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