Director of IT Client Services

14 hours ago


Bristol, Bristol, United Kingdom In Technology Group Full time
Job Description

We are looking for an experienced IT Account Manager to join our team in Bristol. The successful candidate will be responsible for managing client accounts, identifying areas for service improvement and making recommendations to the management team.

Key Responsibilities
  • Manage client accounts, developing and executing Account Plans to meet their needs.
  • Collaborate with the sales team to identify new business opportunities.
  • Develop and deliver an IT roadmap for client accounts, showcasing knowledge of best practice for IT service management.
Requirements
  • At least 2 years of experience in account management or similar role, ideally within an MSP.
  • Demonstrable experience delivering excellent customer service and managing client accounts.
  • Knowledge of best practice for IT service management and ability to define and deliver an IT roadmap for client accounts.
Benefits
  • 24 days holiday + bank holidays.
  • Hybrid Working.
  • Life Assurance.
  • Annual Bonus Scheme.
  • Pension Scheme.

We offer a competitive salary of £33,000 - £38,000 per annum, reflecting the company's commitment to providing a fair and rewarding package for our employees.



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