Customer Service Specialist

3 days ago


Lane Head, United Kingdom Middleby UK Full time
Job Description:
At Middleby UK, we're seeking a highly skilled Customer Experience Executive to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, responding to their queries, and ensuring they receive industry-leading customer service.

Key Responsibilities:
• Respond to incoming customer enquiries and queries in a timely and professional manner
• Process orders with accuracy using our required system
• Establish and maintain effective working relationships with customers, dealers, co-workers, and other stakeholders
• Support the development and maintenance of up-to-date information and documentation for the sales team
• Ensure that company policies and procedures are always followed

About You:
We're looking for someone with prior experience in a busy customer service or sales environment, preferably in a business-to-business/distribution network setting. You should have excellent customer service skills, a genuine interest in helping customers, and the ability to understand and retain basic product information. Additionally, you'll need sound knowledge of Microsoft software, particularly Word and Excel.

What We Offer:
A competitive salary of £30,000 - £35,000 per annum, depending on experience.

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