Account Director

3 weeks ago


AshtonunderLyne, Tameside, United Kingdom SAMSUNG Full time

Position Summary

The B2B Operator team is a key part of Samsung's B2B Division, responsible for leading strategic engagement with major mobile channel partners. As an Account Director, you will be responsible for growing commercial and personal business relationships, driving revenue streams through delivering business transformation solutions, and expanding Samsung's value position as a strategic alliance partner.

Key Responsibilities

  • Lead Samsung's strategic engagement into major mobile channel partners.
  • Grow commercial and personal business relationships, driving revenue streams through delivering business transformation solutions.
  • Expand Samsung's value position as a strategic alliance partner.
  • Cement Samsung as a strategic business partner across the channel's Enterprise business from SME/SOHO/Mid Market, Large Enterprise, Public Sector, and Global Accounts.
  • Ensure Samsung has strong partnership relationships with all strategic and operational leaders across the channel.
  • Drive sales strategy to maximise growth opportunities for the business, including identification of new business channels.
  • Understand customer business plans and align to Samsung business model and value chain, carrying out periodic reviews with customers.

Commercial Objectives

  • Drive profitable business growth through clear understanding and management of financial objectives.
  • Own internal Commercial Planning process for Smartphone, Tablet, and PC on your account.
  • Meet and exceed performance vs. quarterly/half and annual targets.
  • Carry out regular planning and analysis to find opportunities and gaps, providing solutions to customers ensuring positive return on investment.
  • Lead complex negotiations involving senior customer partners.
  • Analyse customer and market data to identify growth opportunities and create plans to implement and deliver growth.
  • Create and develop a customer Joint Business Plan (JBP) that elevates the quality of the partnership and deepens customer engagement, commercialising with clear joint goals and important metrics.

People Management

  • Lead 2 direct reports in their direct contributions to the account's performance.
  • Support ongoing development, career ambitions, and growth areas to create a successful account team.
  • Align cross-functionally with internal collaborators to ensure Samsung's strategy is delivered.
  • Navigate the organisation to create and deliver coordinated initiatives to drive value growth for Smartphone, Tablet, PC, and Ecosystem categories.
  • Organise, lead, and motivate an extraordinary Samsung team to exceed on their objectives and drive consistent excellent engagement into the channel.
  • Network and promote collaboratively with all internal resources and be the voice of the customer/knowledge expert into Samsung.

Requirements

  • Demonstrate structured process and procedures to promote Samsung as a technology partner to major end customers.
  • Deliver sustained P&L growth in each segment with the customer, meeting/exceeding budgetary targets with structured commercial planning.
  • Strong ability in planning and forecasting, with highly analytical and numerical attitude.
  • Strong capability using MS Office, with weighting towards MS Excel and PowerPoint.
  • Strong ability to present in senior customer and internal forums.
  • Confident leader in customer engagement.
  • Strong leadership and people management skills.
  • Resilient and able to adapt in a dynamic, ever-changing business environment.

Success Metrics

  • Delivery of the Management Plan and positive performance vs. agreed commercial critical metrics.
  • Development of a strong talent pipeline for Samsung UK and clear growth and development plans being implemented for your team.
  • Positive responses to internal feedback surveys and 360 feedback forums.
  • Clear evolution of customer engagement and strategic alignment – customer feedback.
  • Being well-settled into life at Samsung from a people, process, and cultural perspective, being an active contributor in group forums, and ensuring your team's views are well-represented.

Benefits

  • Hybrid working – 3 days in the office and 2 days at home per week.
  • Bonus scheme linked to individual, team, and company performance.
  • Car allowance.
  • Private medical – family cover.
  • Income protection.
  • Enhanced pension contribution.
  • Three volunteering days each year.
  • Flexible benefit portal and contribution of £55 per month – including travel insurance, gym membership, season ticket loan, Tastecard, dental insurance, and more.
  • Holiday – 25 days plus bank holidays and an additional day off for your birthday.
  • Access to discounts on a wide range of Samsung products.
  • Access to a discount shopping portal.

Equal Opportunities

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


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