Room Service Department Supervisor
5 days ago
Job Overview
Spire Healthcare is seeking a highly skilled Room Service Department Supervisor to lead the team in delivering exceptional customer service to patients, visitors, and staff.
The ideal candidate will have excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
About the Role
- To work closely with clinical staff to understand the varying needs of the hospital and ensure that hotel services meet these requirements.
- Ensure cleaning schedules are completed and signed off as per procedures.
- Comply with all Health and Safety regulations, including COSHH.
- Take meal orders from patients and visitors, observing dietary requirements and ensuring menu choices are compatible.
- Responsible for serving food and beverages to patients, visitors, and staff, presenting trays as per patient tray policy.
- Promptly collect used trays, crockery, cutlery, and glassware.
- Offer refreshments before and after meals and as required by patients or visitors.
- Ensure crockery and cutlery are presented clean and undamaged.
- Wash, dry, and put away returned trays, crockery, cutlery, and glassware.
Requirements
- A passion for delivering excellent customer service.
- Proven ability to build rapport with customers.
- Excellent communication skills.
- Excellent interpersonal and judgement skills.
What We Offer
- A competitive salary of approximately £28,500 per annum, depending on location.
- A comprehensive benefits package, including 35 days annual leave, employer and employee contributory pension, and private medical insurance.
- 'Spire for you' reward platform, offering discounts and cashback at over 1,000 retailers.
- Free Bupa wellness screening and life assurance.
- Free parking onsite.
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