Luxury Housekeeping Supervisor
3 days ago
We are seeking a highly skilled and detail-oriented Luxury Housekeeping Supervisor to join our team at W Edinburgh. As a key member of our Housekeeping department, you will play a vital role in ensuring the highest standards of cleanliness and quality throughout our hotel.
About the Role:
The Luxury Housekeeping Supervisor will be responsible for supervising the daily operations of the Housekeeping department, including guest room inspections, cleaning schedules, and staff training. You will work closely with our Style Manager to ensure seamless communication and coordination between departments.
Key Responsibilities:
- Inspect guest rooms after cleaning to ensure quality standards are met
- Update the status of room cleaning in OPERA
- Prioritize the cleaning of guest rooms to ensure operational efficiency
- Supervise the daily operation of the Housekeeping department
- Train Room Attendants, Public Area, and Porters to become experts in their role
- Communicate and coordinate between Housekeeping, Welcome Office (Front Office), and Engineering to ensure any guest or maintenance issues are logged and resolved
- Ensure compliance with all Health and Safety protocols
- Develop teamwork throughout your team as it grows
- Be a W brand ambassador, ensuring the brand's voice is present in your interactions with guests and talent
About You:
We are looking for someone who has:
- A keen eye for detail
- Strong organization and multi-tasking skills
- Confidence interacting with guests
- Good communication skills – both written and verbal English
- Previous experience working in five-star, luxury/lifestyle hotels
- A positive mindset
- A genuine passion for working in hospitality
What We Offer:
- Estimated salary: £28,000 - £35,000 per year
- World-class training and development, including leadership development
- Unlimited career opportunities (internationally and locally)
- Wellness and mental health programs
- Discounted accommodation, food, and beverage in over 9,000 hotels worldwide
- Discounts for friends and family
- Specially curated discounts in thousands of shops
About W Edinburgh:
W Edinburgh will bring bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a façade featuring a winding steel ribbon, reflecting the city's festival spirit, this 12-storey structure will be the centerpiece of Nuveen Real Estate's Edinburgh St James Quarter, incorporating retail, leisure, and entertainment facilities along with residential apartments.
This W hotel aims to help redefine the city's hospitality landscape. Accordingly, it'll fuse the brand's signature amenities with modern design and W Happenings, highlighting what's new in design, fashion, music, and culture.
The new W hotel will accommodate guests across 244 stylish guestrooms, including 45 suites. While staying here, guests will benefit from the brand's signature Whatever / Whenever service philosophy.
A real highlight of this property will be its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities planned are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility, and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space.
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