Style Supervisor

4 weeks ago

Midlothian, United Kingdom Marriott International Full time

About the Role

The Style Supervisor will play a key role in ensuring cleanliness and quality standards throughout the hotel, including guest rooms, public spaces, and back-of-house areas. This position reports to the Style Manager and is responsible for supervising the daily operation of the Style department.

Key Responsibilities

  • Inspect guest rooms after cleaning to ensure quality standards are met
  • Update the status of room cleaning in OPERA
  • Prioritize the cleaning of guest rooms to ensure operational efficiency
  • Be a role model within the department, assisting the team to perform their role when required
  • Take ownership of guest issues and see them through to resolution
  • Train Room Attendants, Public Area, and Porters to become experts in their role
  • Communicate and coordinate between Style, Welcome Office, and Engineering to ensure any guest or maintenance issues are logged and resolved
  • Ensure compliance with all Health and Safety protocols
  • Develop teamwork throughout your team as it grows
  • Be a W brand ambassador, ensuring the brand's voice is present in your interactions with guests and talent

About the Ideal Candidate

We are looking for someone with a keen eye for detail, strong organization and multi-tasking skills, confidence interacting with guests, good communication skills, and previous experience working in five-star, luxury/lifestyle hotels. A positive mindset and a genuine passion for working in hospitality are essential.

About the Property

The W Edinburgh will bring bold architecture and a vibrant lifestyle offering to the Scottish capital. This 12-storey structure will be the centerpiece of Nuveen Real Estate's Edinburgh St James Quarter, incorporating retail, leisure, and entertainment facilities along with residential apartments. The hotel will accommodate guests across 244 stylish guestrooms, including 45 suites, and feature a rooftop bar and outdoor terrace, a W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility, and an AWAY spa.

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