Wedding Gift List Specialist

4 weeks ago

London, Greater London, United Kingdom The Cambium Group Full time
About The Role

We are seeking a highly skilled and customer-focused Wedding List Advisor to join our team at The Wedding Present Company, part of The Cambium Group. As a Wedding List Advisor, you will play a key role in providing exceptional service to our clients, helping them create their dream wedding gift lists.

Key Responsibilities
  • Work closely with our showroom team to contact registrations, respond to customer queries, and maintain a high level of service via email and phone.
  • Advise couples during private appointments about our bespoke service, converting enquiries into registrations and proactively following up with customers after registrations to encourage products to be added to lists and driving appointments to our showrooms.
  • Develop in-depth product knowledge and expert people skills to guide couples through our extensive brand offering, helping them create the perfect wedding gift list.
  • Update couple's details and chosen gift ideas on our system following meetings, keeping in touch with our couples throughout their wedding journey to be on hand with advice and guidance at all stages.
  • Assist with maintaining standards and re-merchandising the showroom based on current trends, always having The Wedding Present Company ethos and Principles in mind, understanding your responsibility as a brand ambassador and always using our tone of voice when communicating with clients.
Requirements
  • A client-facing background is highly desirable, with attention to detail and a pro-active team player with willingness to help out where needed.
  • The ability to work in a fast-paced environment, where no day is the same, with a passion for homewares or interiors being advantageous.
  • Excellent verbal and written communication over the phone/email and in person.
What We Offer
  • 23 days paid holiday per year (plus Bank Holidays) – entitlement will increase every year after 2 years of service.
  • Annual Bonus Scheme.
  • Cycle2Work.
  • Discount Scheme (over 500 Brands) – brands include The White Company, LSA, Nkuku, Le Creuset, Oka, Denby, Garden Trading Company, Neom, Emma Bridgewater, Weber, Soho Home, Blush & Blue and more (discounts of up to 75% off RRP for selected brands).
  • Discounted Private Healthcare.
  • A beautiful, dog-friendly office with a brilliant team, regular socials and flexible working options.
  • Extra day of annual leave for your birthday.
  • Option to purchase additional annual leave at discounted rate.

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