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Wedding Gift List Specialist

2 months ago

London, Greater London, United Kingdom The Cambium Group Full time

About the Role

The Wedding Present Company, part of The Cambium Group, is seeking a skilled Wedding List Advisor to join our showroom team. As a Wedding List Advisor, you will play a crucial role in providing exceptional and personalized service to our customers as they build their dream wedding gift lists.

This is an exciting opportunity for a self-starter who is keen to grow and develop within a customer-facing environment. The successful candidate will be well-presented and articulate, with the confidence to build meaningful relationships and offer a highly bespoke, luxury service tailored to each of our clients.

Key Responsibilities

  • Working as part of a team to contact registrations, respond to customer queries, and maintain a high level of service via email and phone.
  • Advising couples during private appointments about our bespoke service.
  • Converting enquiries into registrations.
  • Proactively following up with customers after registrations to encourage products to be added to lists and driving appointments to our showrooms.
  • Ability to learn in-depth product knowledge and expert people skills to guide couples through our extensive brand offering, helping them create the perfect wedding gift list.
  • Update couple's details and chosen gift ideas on our system following meetings.
  • Keeping in touch with our couples throughout their wedding journey to be on hand with advice and guidance at all stages.
  • Assisting with maintaining standards and re-merchandising the showroom based on current trends.
  • Always having The Wedding Present Company ethos and Principles in mind, understanding your responsibility as a brand ambassador and always using our tone of voice when communicating with clients.

Requirements

Skills and Experience

  • A client-facing background is highly desirable.
  • Attention to detail is essential.
  • A pro-active team player with willingness to help out where needed.
  • The ability to work in a fast-paced environment, where no day is the same.
  • A passion for homewares or interiors would be advantageous.
  • Excellent verbal and written communication over the phone/email and in person.

Benefits

  • 23 days paid holiday per year (plus Bank Holidays) – entitlement will increase every year after 2 years of service.
  • Annual Bonus Scheme.
  • Cycle2Work.
  • Discount Scheme (over 500 Brands) – brands include The White Company, LSA, Nkuku, Le Creuset, Oka, Denby, Garden Trading Company, Neom, Emma Bridgewater, Weber, Soho Home, Blush & Blue and more (discounts of up to 75% off RRP for selected brands).
  • Discounted Private Healthcare.
  • A beautiful, dog-friendly office with a brilliant team, regular socials, and flexible working options.
  • Extra day of annual leave for your birthday.
  • Option to purchase additional annual leave at discounted rate.