Wedding List Consultant

1 week ago

London, Greater London, United Kingdom The Cambium Group Full time
WEDDING LIST ADVISOR Contract: 10am-6pm with evening and weekend hours also
Location: Kings Road, Chelsea

The Wedding Present Company (https://www.weddingpresentco.com) has been helping engaged couples build their dream wedding lists for over 25 years. We have established an enviable reputation for our personal approach to service and attention to detail, with couples trusting us to help find them gifts and experiences they'll love forever. We operate under the belief that each gift recommendation should be entirely tailored to each couples tastes, needs and wants.

The Wedding Present Company is part of a larger group of award-winning brands, The Cambium Group, that have been established for over 30 years and consists of multiple e-commerce platforms. The Cambium Group's vision is to provide the best service to customers during key events in their life. We believe that their shopping experience as they navigate those big, once in a lifetime milestones, should be exciting, positive and special and we help them make memories. We started as the home of wedding gift lists - but now The Cambium Group encompasses so much more, supporting customers through life's milestones every step of the way. Through our flagship brands The Wedding Shop, The Wedding Present Company and Prezola, we help engaged couples build their dream gift lists with an obsessive focus on gold star customer service at every touch point: from our luxury showrooms to our cutting edge tech platforms. Powered up by our long-term investors Phoenix Asset Management, and with a focus on innovation and digital marketing, we've now applied these values to new markets too, bringing one of the UK's leading wedding planning platforms, Rock My Wedding, to the group, along with lifestyle shopping destination The Homeware Outlet. We are also proud to have launched our newest venture, LittleList, in 2023 which is revloutionising the baby gifting market.

ABOUT THE ROLE

This is an exciting opportunity to join our The Wedding Present Company showroom team Reporting directly to the Showroom Manager, the Wedding List Advisor will assist the showroom team, offering our customers an exceptional and personalised service as they build their wedding gift list.

This role is ideal for a self-starter who is keen to grow and develop within a customer-facing environment. The successful candidate will be well presented and articulate with the confidence to build meaningful relationships, offering a highly bespoke, luxury, service which is tailored to each of our clients.

ROLE RESPONSIBILITIES

  • Working as part of a team to contact registrations, respond to customer queries and maintain a high level of service via email and phone.
  • Advising couples during private appointments about our bespoke service.
  • Converting enquiries into registrations.
  • Proactively following up with customers after registrations to encourage products to be added to lists and driving appointments to our showrooms.
  • Ability to learn in-depth product knowledge and expert people skills to guide couples through our extensive brand offering helping them create the perfect wedding gift list.
  • Update couple's details and chosen gift ideas on our system following meetings.
  • Keeping in touch with our couples throughout their wedding journey to be on hand with advice and guidance at all stages.
  • Assisting with maintaining standards and re-merchandising the showroom based on current trends.
  • Always having The Wedding Present Company ethos and Principles in mind, understanding your responsibility as a brand ambassador and always using our tone of voice when communicating with clients

Requirements

SKILLS AND EXPERIENCE

  • A client-facing background is highly desirable
  • Attention to detail is essentialA pro-active team player with willingness to help out where needed
  • The ability work in a fast-paced environment, where no day is the same
  • A passion for homewares or interiors would be advantageous
  • Excellent verbal and written communication over the phone/ email and in person

Benefits

  • 23 days paid holiday per year (plus Bank Holidays) – entitlement will increase every year after 2 years of service
  • Annual Bonus Scheme
  • Cycle2Work
  • Discount Scheme (over 500 Brands) – brands include The White Company, LSA, Nkuku, Le Creuset, Oka, Denby, Garden Trading Company, Neom, Emma Bridgewater, Weber, Soho Home, Blush & Blue and more (discounts of up to 75% off RRP for selected brands)
  • Discounted Private Healthcare
  • A beautiful, dog friendly office with a brilliant team, regular socials and flexible working options
  • Extra day of annual leave for your birthday
  • Option to purchase additional annual leave at discounted rate

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