Administrative Support Professional

1 day ago


London Borough of Harrow, United Kingdom AWD online Full time
Customer Service Administrator / Office Administration Assistant

We are seeking a highly organized and skilled Administrative Support Professional to support our business in all back-office administrative and customer service functions.

This is an excellent opportunity to join a well-established luxury cake design brand based in North West London, UK.

You will be responsible for managing customer inquiries, updating staffing records, supporting email marketing campaigns, and general office administrative support.

Additional training will be provided to support clients with the design of their bespoke, luxury cakes.

No baking or design experience is required as our team of professional cake bakers and cake artists will handle this aspect.

SALARY: £25,000+ per annum (depending on experience)

LOCATION: Hatch End, Harrow, North West London (HA5) (100% Office Based)

JOB TYPE: Full-Time, Permanent

Key Responsibilities:

  • Efficiently manage filing systems to ensure all documents are easily accessible both on and offline
  • Process stock orders and maintain accurate inventory records
  • Liaise directly with couriers regarding deliveries
  • Prepare and issue invoices promptly and accurately
  • Handle customer complaints and queries with professionalism and empathy, escalating to the senior management team when required
  • Record staff holidays, absences, and manage other HR administrative tasks
  • Once trained support clients with the cake design process
  • Provide support with general office administrative duties as required

Candidate Requirements:

  • Previous experience in customer service and a strong administrative background
  • Proficient in Microsoft Office, including Word, Outlook, PowerPoint, and Excel
  • Exceptional organisational skills with a keen eye for detail
  • Strong communication and interpersonal skills
  • Ability to multitask and prioritise workloads effectively
  • A proactive and positive attitude towards work


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